Refund policy

At Soft Petals, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, unwashed, and in their original packaging with all tags intact.
Gift items and sale/discounted products are not eligible for returns unless they arrive damaged or defective.

Non-Returnable Items

Customised or personalised products
Items marked as final sale
Products that have been used, washed, or damaged after delivery

How to Initiate a Return

Email us at hello@softpetals.shop with your order number and reason for return.
Our team will review your request and respond within 2–3 business days.
If approved, we'll share the return shipping address and instructions.
Once we receive and inspect the item, we'll process your refund.

Refunds

Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
You will receive an email confirmation once your refund has been processed.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no additional cost.